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BRB on-line shop
Cancelling an order
Tracking an order
Buying Goods from BRB
About the On-line Shop
Terms and Conditions
All orders are sent by first-class post. We currently only accept orders through the Site for addresses within the UK. If you live outside the UK and wish to place and order, please e-mail GillianAshley@brb.org.uk, or telephone +44 121 245 3500. Please see the Delivery section to find out more. At the top of the Online Shop pages is a Your Basket link; this is your shopping basket and is always on the screen. Once you have found the item you wish to buy, choose the quantity you require and then add it to your basket. To view the contents of your basket at any time just click the Your Basket link.
You can keep adding items to your basket until you are ready to complete the order. Whilst viewing the contents of your basket you can change quantities or remove items at any time.
The checkout process
We have tried to make the checkout process as straightforward and simple as possible. You will be asked for a delivery address, and also a contact number and e-mail address in case there are any queries regarding your order. We will not use your telephone number for any other reason, unless you have given us express permission to do so.
The final step is to give us your payment details and to confirm the order. Once you have confirmed your order an online confirmation page will be displayed with details of your purchase and your order number. This number will also be confirmed to you by e-mail and will be required if you wish to track your order. See the Tracking an Order section for further information.
A confirmation e-mail will be sent when we start processing your order and you will then receive a further e-mail when your order has left our warehouse.
If you have any further enquiries about BRB merchandise, please either e-mail GillianAshley@brb.org.uk, or call 0121 245 3500, 9am – 5pm, Monday to Friday.
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