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BRB on-line shopDelivery Customs Cancelling an order Tracking an order Returns Contact us About the On-line Shop Security Ordering Payment Buying Goods from BRB Terms and Conditions |
Contact usOrders If your question is about your online order, please call us on 0121 245 3500 (+44 121 245 3500 if outside the UK) any time between 9am and 5pm, Monday to Friday. You can also send an e-mail to GillianAshley@brb.org.uk. Please address postal correspondence with regard to orders to: Birmingham Royal Ballet Merchandise Thorp Street Birmingham B5 4AU United Kingdom BRB Merchandise If you have any further enquiries about BRB merchandise, please either e-mail GillianAshley@brb.org.uk or call 0121 245 3500 between 9.00am and 5.00pm Monday to Friday. General Enquiries Details of each department of BRB, its staff, their responsibilities and contact information can be found within The Company. Please contact the appropriate person with enquiries. Customer Service In the unlikely event that you are not satisfied with the level of customer service received, please do let us know by contacting us using the details given above. We undertake: To deal with all complaints fairly. To treat all complaints confidentially. To deal with all complaints effectively. BRB will acknowledge receipt of your letter or e-mail on the day it arrives and will aim to give a comprehensive response within five working days. To keep you updated as to the progress we have made in resolving the issue. Press Enquiries If you would like to make a press enquiry and for details of our press contacts please visit Press Contacts |
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