Thank you for donating, Birmingham Royal Ballet will hold your data in accordance with the Data Protection Act of 1998 and will only use the information provided in ways which you have consented to. You can update your preferences at any time by emailing firstname.lastname@example.org. We’ll be sending you a receipt for your donation but if you’d also like to know more about our fundraising programmes and how they help us to continue our work, please opt in to hear from us via your preferred method below:
At Birmingham Royal Ballet, we have worked to make the donation process as straightforward and easy as possible. However we realise that sometimes mistakes can occur.
Under UK charity law, charities are not permitted to refund donations, except in specific circumstances. The Charities Act 2011 can be found here. We are committed to the highest standards of legal compliance and we treat all requests for refunds with the utmost importance.
If you do need to contact us about a donation, please email Geoff Sweeney, Development Director. We will call you to find out what has happened. We will then request some paperwork from you that we can’t legally consider a refund without. Once we receive everything and the refund is approved, we will let you know how long it will take – usually 7-10 working days.
We will always store your data securely and in compliance with the Data Protection Act of 1998. We’ll use your detail to provide the service that you have requested, and communicate with you in the way(s) that you have agreed to. Your data may also be used for analysis purposes, to help us provide the best service possible.
To find out more about how we use your data you can visit brb.org.uk/privacy-policy
To update your preferences you can contact Joe Palfrey by emailing JoePalfrey@brb.org.uk or calling 0121 245 3557